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Product Supreme Quality

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At Lovi Jewels, we aim to process and dispatch orders as efficiently as possible after successful order confirmation. Orders are generally processed within 1–3 business days; however, processing times may vary during high-volume periods, promotions, or due to product availability. Once dispatched, delivery timelines depend on the customer’s location and the courier partner’s serviceability and may take several business days.

Shipping charges, if applicable, are calculated and displayed at checkout before payment is completed. After shipment, customers receive tracking information via email or SMS to monitor the delivery status. While we work closely with our logistics partners, delays caused by courier services, weather conditions, customs clearance, or other unforeseen circumstances are outside our control and do not qualify for cancellation or refund.

Customers are responsible for providing accurate and complete shipping information at the time of placing the order. We are not liable for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete address details. Once an order has been shipped, changes to the delivery address may not be possible.